Your AI prompts, delivered digitally.
MosaPrompt provides AI prompt products as digital content. This policy explains how purchased prompts are delivered, when access is provided, what customers should expect after payment, and what to do if a delivery issue occurs.
01 Digital Products Only
MosaPrompt products are digital AI prompt resources. No physical product, package, or postal shipment is required.
Depending on the product, delivery may include downloadable prompt files, digital documents, access instructions, product resources, or other digital materials described on the applicable product page.
02 How Delivery Works
Place Your Order
Select the desired prompt product and complete checkout using an available payment method.
Payment Confirmation
Your order is processed after the payment provider confirms the transaction.
Digital Fulfillment
The purchased prompt or access information is made available according to the product delivery method.
Access & Use
Download or access your purchased content and use it according to the applicable product terms and license.
03 Delivery Time
Standard Digital Delivery
Products that support automatic delivery are generally made available after successful payment confirmation. Actual delivery timing may depend on payment processing and website systems.
Order Verification
In some circumstances, an order may require additional payment or transaction verification before digital fulfillment is completed.
Delivery Email
Where email delivery is used, the delivery message is sent to the email address provided during checkout. Customers should check spam, junk, promotions, and filtered folders if the message is not immediately visible.
Access Information
If a product uses an access link or other digital fulfillment method, the relevant instructions will be provided with the order or delivery information.
04 Customer Responsibilities
To help ensure successful digital delivery, customers are responsible for providing accurate checkout information and maintaining access to the email account used for the order.
- Enter a valid and accessible email address during checkout.
- Check spam, junk, promotions, and other filtered folders.
- Keep order information and digital access details reasonably secure.
- Do not share purchased files or access credentials except where the applicable product license expressly permits it.
- Review the product description, format, intended use, and compatibility information before purchase.
05 Missing or Failed Delivery
If payment has been successfully completed but you cannot access the purchased digital product, please contact MosaPrompt through the Contact Us page.
To help locate the transaction quickly, provide the order reference, purchase email, product name, and a brief description of the delivery problem.
06 Payment & Digital Fulfillment
Digital fulfillment is initiated only after the applicable payment process has been successfully completed or otherwise authorized for fulfillment.
MosaPrompt may retain reasonable order and fulfillment records to verify that a digital product was purchased and delivered. For digital goods, payment providers such as PayPal may request evidence showing that the product was electronically delivered or received/accessed.
Delivery records are maintained for legitimate operational, transaction, customer support, security, and dispute-resolution purposes, subject to applicable privacy requirements.
07 AI Prompt Product Expectations
MosaPrompt delivers prompt resources, not guaranteed AI outcomes. Results may vary depending on the AI model, platform, model version, system instructions, user inputs, settings, context, and other factors.
Delivery of a prompt product confirms fulfillment of the purchased digital content. It does not guarantee a specific text, image, code output, business result, ranking, revenue, engagement level, or other result.
08 Delivery, Access & Refunds
A successful digital delivery does not automatically create a right to a refund. Refund eligibility is governed by the applicable Refund Policy and mandatory consumer protection laws.
If a purchased product cannot be delivered or accessed because of a verified technical issue that cannot reasonably be resolved, the circumstances may be considered under the applicable refund process.
Need help accessing your purchase?
If your digital product has not arrived or you are unable to access your purchased content, submit the order details through our Contact Us page so the delivery issue can be reviewed.
Contact Us