01 When a Refund May Be Available

Because MosaPrompt products are digital content, refunds are considered based on the circumstances of the purchase and whether the product has been accessed, downloaded, or materially used.

02 Cases Generally Not Eligible

A refund is generally not available in the following situations, subject to applicable consumer protection law:

• You changed your mind after purchasing or accessing the digital product.
• The prompt does not produce the exact AI output, style, ranking, engagement, revenue, or business result you expected.
• The product was purchased without reviewing its description, scope, format, or intended use.
• The prompt is incompatible with an AI platform, model, feature, or workflow that was not stated as supported.
• The product has already been downloaded, accessed, copied, or materially used, where applicable law permits exclusion of withdrawal for digital content after performance begins.
• The request is based only on personal preference regarding prompt wording, style, difficulty, or creative direction.
• The purchase was made outside the applicable refund period or after an unreasonable delay in reporting a technical issue.

03 Technical or Delivery Problems

If you cannot access a purchased prompt because of a delivery or technical issue, please submit a refund request through the Contact Us page before requesting a payment dispute.

We may first attempt to resolve the issue by restoring access, correcting the delivery problem, or providing the purchased files again. If the issue cannot be reasonably resolved, the transaction may qualify for a refund.

04 Refund Request Process

To request a refund, please provide enough information for us to identify and review the transaction.

05 Refund Review & Processing

Refund requests are reviewed based on the order information, product description, delivery or access records, the circumstances described by the customer, and applicable law.

If a refund is approved, MosaPrompt will initiate the refund through the payment method or payment provider used for the original transaction where supported. The time required for the funds to appear may depend on the payment provider, bank, card issuer, or other financial institution.

MosaPrompt does not charge customers additional fees solely for submitting a valid refund request. Any payment-provider processing rules that are outside our control may still apply.

06 PayPal, Disputes & Payment Protection

MosaPrompt aims to resolve legitimate order and refund concerns directly and clearly. Customers may also have rights under the terms and procedures of their payment provider.

PayPal may have its own buyer protection, dispute, claim, and refund procedures. Those procedures are determined by PayPal under its applicable agreements and eligibility requirements.

Customers should avoid seeking duplicate recovery for the same transaction through multiple channels. Where a payment dispute has already been opened, MosaPrompt may coordinate the resolution through the applicable payment-provider process.

07 Digital Content & Consumer Rights

MosaPrompt sells digital content. Depending on your country or region, mandatory consumer protection rules may provide additional rights concerning digital content, conformity, withdrawal, cancellation, or refunds.

For example, certain EU consumer rules provide a withdrawal period for online purchases, while digital content supplied online can be subject to specific exceptions once performance begins and the consumer has expressly agreed to the applicable conditions.

Where mandatory law provides a right that differs from this policy, the applicable legal requirement will take precedence.